Merchant Account Problems? If you have questions or need assistance with your Merchant Account, send email to: support@merchanthelpdesk.com. Be sure to follow the same guidelines outlined below.
If you need assistance with any part of
your eTerminal account (not your merchant account) you may contact us by
email at support@ecommercehelpdesk.com We pride ourselves on
excellent customer service and support, and you will find our support staff
friendly and knowledgeable. To help our support staff help you in
the most timely and efficient manner, please keep the following guidelines
in mind whenever possible.
- Please do not send email attachments, especially images, to support. If you need to send us a data file or any other type of attachment, let us know and we will give you an email address to use.
- Please set your email program to "Text only" (disable HTML) when writing to support.
- ALWAYS include an appropriate subject with your email messages.
- NEVER leave the subject blank. Sometimes messages with blank subjects are dropped by the email support archival system.
- Include your name, business name and if possible, your account code in support emails to help us identify you as quickly as possible.
- Be as specific as you can be about your problem. For example, if you are getting an error, tell us where you were and what you were doing right before you got the error, and if possible, copy/paste the error into your email to us. The more information you can give us, the more quickly we can track, diagnose and solve your problem.
GETTING STARTED
What you will need…
After you opened your eCommerce account you received an email confirming that your account was activated. There are three vital pieces of information in that email that you will need in order to gain access to your eCommerce processing tools. These are:
- Your Web Merchant eManager URL (This URL is uniquely generated for you. It is recommended that you bookmark and write it down.)
- Password (This is a generic password. It is strongly recommended that you create your own password as soon as possible.
- Your email address. (This is the email address you used when setting up your account.)
- Log-In….
- Enter your Web Merchant eManager URL into your browser. You will be taken to a login screen that will welcome you, much like the one in Figure 1. Again, your URL is unique. You may wish to bookmark it in your browser as well as write it down for future reference.
- Next, enter your email address in the appropriate box. Again, this will be the email address you used when you opened your eCommerce account.
- Now enter your password. If this is your first time logging in, you will need to use the generic password provided in your account activation email. If you have already changed your password, you will need to enter that. Remember: You can change your password as often as you like, and the change will take place IMMEDIATELY. Guard your password carefully! Anyone who has your password has access to your entire eCommerce Toolkit, and the information it contains.
Now click on the Enter button to continue,
or Start Over to clear the boxes and begin again.
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