Congratulations!! You have joined one
of the fastest growing families of web merchants who use the easiest Turnkey
eCommerce solution available today for conducting internet business. We
will guide you step by step through setting up and becoming familiar with
your new virtual credit card transaction terminal -eTerminal.
Your new virtual eTerminal eliminates the
need to purchase transaction processing software or hardware. Some of the
Benefits/Advantages of using eTerminal over standard processing software/hardware
No software installation or complicated setup
procedures -program operates on our secure servers (server side program).
No platform conformity problems! Mac, PC's,
Unix and all other users can process authorizations with eTerminal. Only
internet access and a web browser are needed!
No need to purchase newer versions of software.
You will always get the latest version of eTerminal.
Ideal for Trade Shows, on the road sales.
No need to wait until you return home to access software on your computer.
Simply use Kinko's, a Library, etc. to get internet access - process credit
card authorizations anywhere around the world.
Flexible! If you eventually open a web store,
you do not need to obtain another merchant account. You can integrate your
new web store into your existing merchant account.
Save Money over purchasing pre-internet Software/Hardware
Support and Help
Merchant Account Problems? If you
have questions or need assistance with your Merchant Account, send email
to: firstname.lastname@example.org. Be sure to follow the same guidelines
If you need assistance with any part of
your eTerminal account (not your merchant account) you may contact us by
email at email@example.com We pride ourselves on
excellent customer service and support, and you will find our support staff
friendly and knowledgeable. To help our support staff help you in
the most timely and efficient manner, please keep the following guidelines
in mind whenever possible.
Please do not send email attachments,
especially images, to support. If you need to send us a data file
or any other type of attachment, let us know and we will give you an email
address to use.
Please set your email program to "Text only"
(disable HTML) when writing to support.
ALWAYS include an appropriate subject with
your email messages.
NEVER leave the subject blank. Sometimes
messages with blank subjects are dropped by the email support archival
Include your name, business name and
if possible, your account code in support emails to help us identify you
as quickly as possible.
Be as specific as you can be about your
problem. For example, if you are getting an error, tell us where
you were and what you were doing right before you got the error, and if
possible, copy/paste the error into your email to us. The more information
you can give us, the more quickly we can track, diagnose and solve your
What you will need…
After you opened your eCommerce
account you received an email confirming that your account was activated.
There are three vital pieces of information in that email that you will
need in order to gain access to your eCommerce processing tools. These
You will also need a SSL (secure socket
layer) capable browser (e.g. Netscape, Internet Explorer, AOL). And
that's it!! You are ready to begin!
Your Web Merchant eManager URL
(This URL is uniquely generated for you. It is recommended that you bookmark
and write it down.)
Password (This is a generic password.
It is strongly recommended that you create your own password as soon as
Your email address. (This is the email address
you used when setting up your account.)
Enter your Web Merchant eManager URL into
your browser. You will be taken to a login screen that will welcome
you, much like the one in Figure 1. Again, your URL is unique.
You may wish to bookmark it in your browser as well as write it down for
Next, enter your email address in the appropriate
box. Again, this will be the email address you used when you opened
your eCommerce account.
Now enter your password. If this is
your first time logging in, you will need to use the generic password provided
in your account activation email. If you have already changed your password,
you will need to enter that. Remember: You can change your password as
often as you like, and the change will take place IMMEDIATELY. Guard
your password carefully! Anyone who has your password has access to your
entire eCommerce Toolkit, and the information it contains.
Now click on the Enter button to continue,
or Start Over to clear the boxes and begin again.