Welcome
to eCommerce Tools!
Support and Help
How to Use
This Manual
Getting Started
Log-In
Web Merchant
e-Manager
Congratulations!! You have joined one of the fastest growing families of web merchants who use the easiest Turnkey eCommerce solution available today for conducting internet business. Instead of you having to find and locate all the pieces needed for conducting profitable and efficient on-line business, you are given everything you need with your eCommerce Toolkit.You now have an eCommerce system that when combined with in-demand products and/or services, can prove more profitable than standard off-line types of businesses. Don't be fooled, however, into thinking that your on-line business will be easy and instantaneously successful. Like any business, your success is dependent on your hard work, marketing prowess, product/service positioning, and a host of other factors that play a role in business success
Our eCommerce Tools allow you to focus on these other aspects! You simply will not have to waste weeks or even months trying to piece together a secure, easy-to-use, and effective web order processing and database system. Instead, you need only spend a few hours setting up your eCommerce Tools.
What is especially important is that you realize something... you must understand that you can not break anything! You need not fear our Tools. So just jump right in, using this manual and other on-line setup help tools, and start setting up your eShopping Cart and Database System.
SUPPORT AND HELP
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Merchant Account Problems? If you have questions or need assistance with your Merchant Account, send email to: support@merchanthelpdesk.com. Be sure to follow the same guidelines outlined below.If you need assistance with any part of your eTerminal account (not your merchant account) you may contact us by email at support@ecommercehelpdesk.com We pride ourselves on excellent customer service and support, and you will find our support staff friendly and knowledgeable. To help our support staff help you in the most timely and efficient manner, please keep the following guidelines in mind whenever possible.
- Please do not send email attachments, especially images, to support. If you need to send us a data file or any other type of attachment, let us know and we will give you an email address to use.
- ALWAYS include an appropriate subject with your email messages. Do not use such subjects as HELP or QUESTIONS. These are so commonly used it is difficult to sort through them and give no hint to the actual subject. Also, please change the subject when the support problem changes. Using the same thread for your letter today as you used last month will drop your letter down to the thread from a month ago and we may not be able to find it.
- NEVER leave the subject blank. Sometimes messages with blank subjects are dropped to the bottom of the board by the email support archival system.
- Please set your email program to "Text only" (disable HTML) when writing to support.
- Include your name, business name and if possible, your account code in support emails to help us identify you as quickly as possible.
- Be as specific as you can be about your problem. For example, if you are getting an error, tell us where you were, what you were doing right before you got the error, and if possible, copy/paste the error into your email to us. The more information you can give us, the more quickly we can track, diagnose and solve your problem.
HOW TO USE THIS MANUAL
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This manual is designed to be used as both a step-by-step guide to understanding and setting up your eCommerce account for the first time, and as a quick reference guide for experienced users. You will find a short list of the sub-topics covered within each chapter on the chapter page for quick-reference. Graphics have been used generously throughout this manual, as well as eTool Tip boxes for quick hints and tips. You will find a Glossary of Terms in the back of this book , as well as an Index to help you find what you need quickly and easily.However…
At the time of printing this manual was updated to include all of the current options and functions of the eCommerce account. However, eCommerce Tools, Inc. regularly adds new, innovative functions to the system to increase performance and usability for it's users. For this reason it is strongly recommended that this manual be used in conjunction with the online AutoNews system.AutoNews is an automated system designed to bring you the latest news and updates on your eCommerce account. Every time something new is added to the system, you will get an AutoNews update message the next time you log-in to your Web Merchant eManager. The message will also inform you of the number of update messages you have not yet read. To read those messages select Yes before clicking on the Okay button to delete the current notice, or Send by Email to have the current message emailed to you.
If you select Yes, you will be taken to a page which will list the Announcement Topics you have not read. Simply click on the Read link to view an update.
You may also view the entire AutoNews Archive at any time to review past updates. This is especially recommended for new users of the eCommerce Toolkit. The URL for the AutoNews is:
http://www.gochargeit.com/autonews/archive.htm
Also, don’t hesitate to take advantage of the Customer Support and Help tools listed in the Support and Help section of this manual. eCommerce Tools Inc. prides itself on unparalleled Customer Support, and values your satisfaction and patronage above all else.
GETTING STARTED
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What you will need…
After you opened your eCommerce Toolkit account you received an email confirming that your account was activated. There are three vital pieces of information in that email that you will need in order to gain access to your eCommerce Toolkit. These are:Your Web Merchant eManager URL (This URL is uniquely generated for you. It is recommended that you write it down in case you should forget it.)
Password (This is a generic password. It is strongly recommended that you create your own password as soon as possible. (See page 15 for how to change your password.)
Your email address. (This is the email address you used when setting up your account.)You will also need a SSL (secure socket layer) capable browser (e.g. Netscape, Internet Explorer, AOL). And that’s it!! You are ready to begin!
Log-In….
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Enter your Web Merchant eManager URL into your browser. You will be taken to a login screen that will welcome you, much like the one in Figure 1. Again, your URL is unique. You may wish to bookmark it in your browser as well as write it down for future reference.
Next, enter your email address in the appropriate box. Again, this will be the email address you used when you opened your eCommerce Toolkit account.
Now enter your password. If this is your first time logging in, you will need to use the generic password provided in your account activation email. If you have already changed your password, you will need to enter that. Remember: You can change your password as often as you like, and the change will take place IMMEDIATELY. Guard your password carefully! Anyone who has your password has access to your entire eCommerce Toolkit, and the information it contains.Now click on the Enter button to continue, or Start Over to clear the boxes and begin again.
Web Merchant eManager
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After logging in you will be taken to your Web Merchant eManager. This is the heart of your eCommerce Toolkit. From here you will manage, change, control and access all of your eCommerce Tools. You should take a few minutes to become familiar with this page.
The Web Merchant eManager is divided into six main sections., as shown in the figure at right. Each section has it's own drop-down menu, and other related links. As powerful as the Web Merchant eManager is, it is amazingly simple to use. You need only make your selection from one of the drop-down menus, click on the corresponding GO button, and your selection shows up on your screen. That’s it!
